5711 Six Forks Rd #308
Raleigh, NC 27609
Phone: 919-971-8958
mikepearce@rmanc.com
PLEASE CONTACT RESIDENTIAL MORTGAGE ADVISORS
Consumer Complaint Policy
It is the policy of Residential Mortgage Advisors, LLC to respond promptly and accurately to any
consumer complaint regarding our products, services or the manner in which we treated the
consumer, provided the person making the complaint identifiies himself/herself. All consumer
complaints received by Residential Mortgage Advisors, LLC shall be forwarded to the Office
Manager. The Office Manager will notify the appropriate party/parties and together they will
determine if the further escalation of the complaint is warranted. Complaints can be submitted
by calling 919-890-3055, emailing admin@rmanc.com, or in person or mail at 5711 Six Forks Rd.
Suite 308, Raleigh NC 27609. In the event of a verbal complaint, the employee receiving the
complaint shall document the complaint in writing. An investigation will be conducted promptly
and a response shall be provided generally within ten business/calendar days. If the comnplaint
involves an employee(s) of Residential Mortgage Advisors, LLC, the employee(s) shall not e the
primary person(s) responsible for the investigation and response to the complaint. All written
complaints shall be responded to in writing. Verbal complaints may be responded to verbally,
but a written communication of the response shall be sent to customer. If a consumer claims
they are victims of possible fraud, identity theft, breach of information, financial loss, or criminal
activity, the principals of the company shall be contacted. This policy is not intended to cover
customer notifications in regard to error resolution claims under Regulation E, qualified
written requests that assert an error and requests for infomation under Real Estate Settlement
Procedures Act, (RESPA). The areas have regulatory requirements regarding timing,
investigation, response and retention. Such communication is covered by the other policies
and/or procedures. Departments should follow their procedures for assessing and
responding to complaints within these categories. A record of consumer complaints,
record retention of such compaints, any supporting documentation and responses
shall be retained by Office Manager. promptly
We've been helping customers afford the home of their dreams for many years and we love what we do.
Company NMLS: 796583
www.nmlsconsumeraccess.org
5711 Six Forks Rd. Ste 308
Raleigh NC 27609
Phone: (919) 890-3055
Email: processing@rmanc.com
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