(919) 244-4516
Get a Quote
Apply Now
Short App
Purchase
Refinance
Today's Rates
Document Uploader
Resources
Loan Programs
Loan Process
Mortgage Basics
Mortgage Calculators
Online Forms
FAQ
Questions
Rate Us
Rate Disclaimer
Document Uploader
About
About Us
Testimonials
Contact
Blog
Locate a Loan Officer
Contact Us
5711 Six Forks Rd #308
Raleigh, NC 27609
Phone: (919) 244-4516
Email: admin@rmanc.com
PLEASE CONTACT RESIDENTIAL MORTGAGE ADVISORS Consumer Complaint Policy It is the policy of Residential Mortgage Advisors, LLC to respond promptly and accurately to any consumer complaint regarding our products, services or the manner in which we treated the consumer, provided the person making the complaint identifiies himself/herself. All consumer complaints received by Residential Mortgage Advisors, LLC shall be forwarded to the Office Manager. The Office Manager will notify the appropriate party/parties and together they will determine if the further escalation of the complaint is warranted. Complaints can be submitted by calling 919-890-3055, emailing admin@rmanc.com, or in person or mail at 5711 Six Forks Rd. Suite 308, Raleigh NC 27609. In the event of a verbal complaint, the employee receiving the complaint shall document the complaint in writing. An investigation will be conducted promptly and a response shall be provided generally within ten business/calendar days. If the comnplaint involves an employee(s) of Residential Mortgage Advisors, LLC, the employee(s) shall not e the primary person(s) responsible for the investigation and response to the complaint. All written complaints shall be responded to in writing. Verbal complaints may be responded to verbally, but a written communication of the response shall be sent to customer. If a consumer claims they are victims of possible fraud, identity theft, breach of information, financial loss, or criminal activity, the principals of the company shall be contacted. This policy is not intended to cover customer notifications in regard to error resolution claims under Regulation E, qualified written requests that assert an error and requests for infomation under Real Estate Settlement Procedures Act, (RESPA). The areas have regulatory requirements regarding timing, investigation, response and retention. Such communication is covered by the other policies and/or procedures. Departments should follow their procedures for assessing and responding to complaints within these categories. A record of consumer complaints, record retention of such compaints, any supporting documentation and responses shall be retained by Office Manager. promptly
First Name
*
Last Name
*
Email
*
Phone Number
*
Comments
*
By providing your phone number and/or email and clicking "Submit" you agree to our
Terms of Service
and
Privacy Policy
and consent to receive marketing communications from Residential Mortgage Advisors, LLC via text, call, or email, including automated messages. To opt out, reply 'STOP' to any text. Message and data rates may apply.
Submit